Account and Orders
If you are having problems placing an order or with an order you received please contact our online customer service for assistance at hello@bnicolebrand.com or you can use the contact form on the contact us page.
Please allow up to 12-24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day. Our business hours are Monday – Friday 8-5pm CST. Saturday and Sunday we are closed.
Placing an Order:
After you have added an item to your cart, you will be able to view your cart prior to checkout. Here, you may review all items in your cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may either continue shopping or proceed to checkout and place your order.
Payment Options:
All prices are listed in Standard US Dollars (USD). We accept all major credit cards including Visa, MasterCard, American Express (AMEX), and Discover. We utilize ShopPay and PayPal. We do not accept personal checks, money orders or direct bank transfers.
International Orders:
At this time we are not shipping outside of the United States. However, periodically check back in as this can change.
Verification and Shipping:
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
Lost or Stolen Packages:
If your package says "DELIVERED" but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office or UPS to see if your package is being held. Most of the time, the carrier has marked your package delivered a little too early, in most cases it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all of the information we have to help you locate your package, including: tracking number, ship date and last known location.
- B. Nicole Brand will NOT contact any parcel service on your behalf. When the package leaves our facility, the customer assumes all responsibility for the package.
- B. Nicole Brand is NOT responsible for the refund or re-ship of any packages due to the following circumstances:
